The Gadget Clinic – Complaints

We’re committed to providing high-quality repairs carried out with care and precision. If you’re unhappy with a repair or believe the fault persists, please complete this form so we can review your case fairly and promptly.

Important Information

Complaints must be submitted within 30 days of receiving your repaired device. Complaints received after this period will not be considered.

Devices must be returned for inspection before any resolution can be offered. Without inspection, we cannot process re-repairs, refunds, or trade-in options.

If the fault is linked to our original repair, a re-repair will be carried out at no extra cost within the warranty period.

If a re-repair is not possible, we may offer a partial refund or trade-in option toward a refurbished replacement (subject to availability).

Customer Information

Complaint Details


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    We aim to resolve all complaints fairly, transparently, and as quickly as possible.