At The Gadget Clinic, we take pride in delivering high-quality repairs with care and precision. If you’re dissatisfied with a repair or believe the fault persists, here’s how we’ll work with you to resolve it fairly.
Reassessment & Re-Repair
- If your device shows signs of fault after repair, we’ll first offer a free reassessment to determine the cause.
- If the fault is linked to our original repair, we’ll carry out a re-repair at no extra cost, provided the issue is reported within our warranty period.
Proof & Device Return
- To proceed with any resolution, we require the device to be returned for inspection.
This allows us to:
- Confirm whether the fault is related to our repair.
- Ensure the device is in working order or deemed faulty.
- Without inspection, we cannot process refunds, re-repairs, or trade-in offers.
Refunds & Alternatives
If re-repair is not possible or practical, we may offer:
- A partial refund based on labour and parts used.
- A trade-in option toward a refurbished replacement, subject to availability.
Warranty Coverage
- Repairs are covered by a 365 day warranty from the date of completion.
- Warranty covers only the specific fault repaired and does not extend to unrelated issues.
Fair Resolution
- We aim to resolve all concerns with transparency and mutual agreement.
- If you’re unhappy with the outcome, we’ll guide you through further steps, including formal complaint procedures or independent resolution services.
Need Help?
If you believe your device is still faulty after repair, please contact us at [email protected] or 01527 337017. We’re here to help and committed to making things right.